Customer support going in circles?
Organise your evidence, prepare your complaint, and know your next step.
What happened?
Pick the closest one to start. We'll ask for your personal details later, only when they're needed.
- My refund hasn't arrived.You returned or cancelled, but the money hasn't come back.
- My order never arrived.Late, wrong, or it never showed up.
- I received a faulty product.It arrived broken, or stopped working.
- I'm being charged after cancelling.You cancelled a plan or subscription, but they charged you again.
- Something else happened.Overcharged, poor service, anything else.
How Hisaab helps
Understand the issue
Describe what happened and we check it against the Consumer Protection Act, 2019, in plain words.
Build your case
A checklist shows which documents help for your kind of problem. Pictures stay on your device until you send your case to the advocate. Hisaab reads the text in them to check they fit.
Prepare your complaint
We draft a legal notice you can edit and download. An advocate reviews and signs it before it is sent. You can't send it to the company yourself.
Keep track of what happens next
Record when you asked the advocate, when it was sent, what the company replied, and set a follow-up date. Saved on this device.