Example cases

Illustrative example

My ₹18,000 appliance stopped working.

This is a fictional walkthrough. The people, amounts, dates and documents are made up, and it is not a real customer or a result Hisaab achieved.

The situation

A customer bought an appliance for ₹18,000 with a stated 12-month warranty. It stopped working within that period. They raised service requests, but the problem is still not fixed.

Illustrative timeline

  1. Bought the appliance for ₹18,000. The warranty card says 12 months.

  2. It stopped working.

  3. Raised a service request on the company's app and got a ticket number.

  4. A technician visited and said a part was needed.

  5. Called for an update. Told the part was not available yet.

  6. Raised a second request. Still no repair or replacement.

Sample evidence records

Example records only. In your own case you add your real pictures.

  • Invoice or billAdded (example)

    Shows ₹18,000 and the purchase date of 14 January.

  • Warranty card or termsAdded (example)

    Photo of the card showing 12 months.

  • Photos or a video of the faultAdded (example)

    A short video taken on 20 July.

  • Service requests or job sheetsMissing (example)

    Ticket numbers are noted, but there are no screenshots yet.

  • Messages from the companyMissing (example)

    Not added yet. They would show how the company replied.

Information still missing

  • The model and serial number, usually on a sticker or the invoice.
  • Screenshots of both service requests with their dates.
  • Any written note from the technician about the part.
  • Whether the customer would accept a repair, a replacement or a refund.

A sample legal notice you can edit

Try editing it. Changes here are not saved. In your own case, your details and facts are filled in for you.

Suggested next action

Add screenshots of the two service requests, then send the complaint. Set a follow-up date so you remember to check for a reply.

Real decisions on similar problems

These are reported decisions, shown for context. They come from news reports of the orders, not the full orders, and appeals weren't checked. Every case depends on its own facts, so they don't predict yours.

  • Phone developed a fault within warranty

    District Commission, Hamirpur, Himachal Pradesh. Order of 17 May 2024.

    A ₹21,990 phone developed a booting fault in the warranty period. The shop refused a replacement and the service centre blamed the customer.

    Outcome: The Commission found a manufacturing defect and ordered a full refund with 9% interest, plus ₹10,000 compensation and ₹7,500 costs against the manufacturer. The complaint against the shop was dismissed.

    Source: LiveLaw report

When complaints don't succeed

  • Buying for business profit can mean you're not a “consumer”

    Supreme Court, 13 Nov 2025.

    A company bought software to automate its business and complained about it.

    Outcome: The complaint was dismissed: the Court held the purchase was linked to profit, so the company was not a consumer under Section 2(1)(d) of the earlier Act. It applied a “dominant purpose” test, and a self-employed person buying for their livelihood can still be a consumer.

    Source: LiveLaw report

  • A complaint filed too late can be thrown out

    NCDRC. Reported 1 Mar 2026; order date not stated.

    Flat buyers took possession in 2016 and complained in 2026 about a defective parking slot and area differences.

    Outcome: The complaint was dismissed as time-barred under Section 69 of the 2019 Act. Finding the defects later did not restart the two-year period.

    Source: LiveLaw report

I have a similar problem

Starts a fresh case for “I received a faulty product”. Nothing from this example is copied into it.