Example cases

Illustrative example

Returned the shoes. Still waiting for ₹2,499.

This is a fictional walkthrough. The people, amounts, dates and documents are made up, and it is not a real customer or a result Hisaab achieved.

The situation

A customer returned a pair of shoes bought online. The company confirmed it had received the return and promised a refund, but the ₹2,499 has not reached their account.

Illustrative timeline

  1. Ordered the shoes online and paid ₹2,499 by UPI.

  2. The shoes didn't fit. Requested a return and a pickup was scheduled.

  3. The courier collected the parcel. The app showed “Return received”.

  4. The company emailed that the refund would be processed in 5 to 7 working days.

  5. No refund. A support chat said it was “being processed”.

  6. A second chat asked the customer to wait. No refund date was given.

Sample evidence records

Example records only. In your own case you add your real pictures.

  • Payment receiptAdded (example)

    UPI confirmation for ₹2,499, dated 2 March.

  • Return or cancellation confirmationAdded (example)

    Screenshot of “Return received”, dated 8 March.

  • The refund promiseAdded (example)

    The 10 March email giving a 5 to 7 working day timeline.

  • Your follow-up messagesMissing (example)

    The 20 March chat is saved. The 29 March chat is not saved yet.

  • Bank or card statementMissing (example)

    Not added yet. It would show the money has not come back.

Information still missing

  • The order number, which the company will ask for.
  • A screenshot of the 29 March chat.
  • A bank statement for the period showing no refund credit.
  • The company's grievance contact, found on its website or app under Contact, Terms or Grievance Officer.

A sample legal notice you can edit

Try editing it. Changes here are not saved. In your own case, your details and facts are filled in for you.

Suggested next action

Add the bank statement and the 29 March chat, then send the complaint to the company's grievance contact. Record that you sent it, and set a follow-up date.

Real decisions on similar problems

These are reported decisions, shown for context. They come from news reports of the orders, not the full orders, and appeals weren't checked. Every case depends on its own facts, so they don't predict yours.

  • Food order never arrived, no refund

    District Commission, Kollam, Kerala. Decided 29 Oct 2022.

    A law student paid ₹176 for food that never arrived and got no refund. The company did not appear.

    Outcome: The Commission ordered a refund with 9% interest, plus compensation for mental agony and costs. The report gives the total as ₹8,362.

    Source: LiveLaw report

  • Prepaid mattress cancelled and returned, no refund

    District Commission, Kangra, Himachal Pradesh. Reported Aug 2026; order date not stated.

    A prepaid order of ₹8,819.10 was not delivered, was cancelled and went back to the seller, and no refund followed.

    Outcome: The platform was ordered to refund with 9% interest and pay ₹5,000 compensation and ₹5,000 costs. The complaint against the courier was dismissed.

    Source: LiveLaw report

  • Online coaching fee not refunded

    District Commission, Cuttack, Odisha. Reported 16 Jan 2024; order date not stated.

    A student paid ₹40,000 for an online course with poor service. The institute did not process a refund and did not appear.

    Outcome: The Commission ordered a refund of ₹35,324 with 8% interest, ₹50,000 for harassment and ₹10,000 costs. It heard the case without the institute.

    Source: LiveLaw report

When complaints don't succeed

  • Buying for business profit can mean you're not a “consumer”

    Supreme Court, 13 Nov 2025.

    A company bought software to automate its business and complained about it.

    Outcome: The complaint was dismissed: the Court held the purchase was linked to profit, so the company was not a consumer under Section 2(1)(d) of the earlier Act. It applied a “dominant purpose” test, and a self-employed person buying for their livelihood can still be a consumer.

    Source: LiveLaw report

  • A complaint filed too late can be thrown out

    NCDRC. Reported 1 Mar 2026; order date not stated.

    Flat buyers took possession in 2016 and complained in 2026 about a defective parking slot and area differences.

    Outcome: The complaint was dismissed as time-barred under Section 69 of the 2019 Act. Finding the defects later did not restart the two-year period.

    Source: LiveLaw report

I have a similar problem

Starts a fresh case for “My refund hasn't arrived”. Nothing from this example is copied into it.