Example cases

Illustrative example

Cancelled my subscription. Charged again.

This is a fictional walkthrough. The people, amounts, dates and documents are made up, and it is not a real customer or a result Hisaab achieved.

The situation

A customer cancelled a monthly subscription and received a confirmation. A later charge of ₹499 still appeared on their statement, and support says the plan was active.

Illustrative timeline

  1. Signed up for a monthly plan at ₹499.

  2. Cancelled in the app and received a confirmation email.

  3. Charged ₹499 again.

  4. A support chat said the plan was still active and asked the customer to wait.

  5. A second chat. No refund was offered.

Sample evidence records

Example records only. In your own case you add your real pictures.

  • Subscription sign-up or termsMissing (example)

    Not added yet. It would show what was agreed.

  • Cancellation confirmationAdded (example)

    The 28 January email.

  • Statement showing the later chargeAdded (example)

    Bank statement showing ₹499 on 5 February.

  • Messages with the companyMissing (example)

    The 6 February chat is saved. The 20 February chat is not.

Information still missing

  • The sign-up terms, to check what they say about cancelling and renewal dates.
  • Whether the confirmation email states an effective date.
  • A screenshot of the 20 February chat.

A sample legal notice you can edit

Try editing it. Changes here are not saved. In your own case, your details and facts are filled in for you.

Suggested next action

Add the sign-up terms and the 20 February chat. Then send the complaint, and set a follow-up date for the reply.

Real decisions on similar problems

These are reported decisions, shown for context. They come from news reports of the orders, not the full orders, and appeals weren't checked. Every case depends on its own facts, so they don't predict yours.

  • Gym stopped services and did not refund

    District Commission-I, Chandigarh. Reported 22 Jan 2024.

    A gym stopped services after selling memberships and did not refund an amount it had admitted was due.

    Outcome: The Commission ordered refunds with 9% interest from the date of the complaint, plus ₹10,000 compensation and ₹10,000 costs. It refused interest from the deposit date.

    Source: LiveLaw report

  • Online coaching fee not refunded

    District Commission, Cuttack, Odisha. Reported 16 Jan 2024; order date not stated.

    A student paid ₹40,000 for an online course with poor service. The institute did not process a refund and did not appear.

    Outcome: The Commission ordered a refund of ₹35,324 with 8% interest, ₹50,000 for harassment and ₹10,000 costs. It heard the case without the institute.

    Source: LiveLaw report

When complaints don't succeed

  • Buying for business profit can mean you're not a “consumer”

    Supreme Court, 13 Nov 2025.

    A company bought software to automate its business and complained about it.

    Outcome: The complaint was dismissed: the Court held the purchase was linked to profit, so the company was not a consumer under Section 2(1)(d) of the earlier Act. It applied a “dominant purpose” test, and a self-employed person buying for their livelihood can still be a consumer.

    Source: LiveLaw report

  • A complaint filed too late can be thrown out

    NCDRC. Reported 1 Mar 2026; order date not stated.

    Flat buyers took possession in 2016 and complained in 2026 about a defective parking slot and area differences.

    Outcome: The complaint was dismissed as time-barred under Section 69 of the 2019 Act. Finding the defects later did not restart the two-year period.

    Source: LiveLaw report

I have a similar problem

Starts a fresh case for “I'm being charged after cancelling”. Nothing from this example is copied into it.